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Privacy Policy – SynServers

This is the web site of SynServers.

At SynServers we prioritize the privacy of our clients and visitors. We collect personal information to facilitate services like web hosting, technical support, data analytics, and website security. Our privacy policy details the information gathered, the purposes behind collection, and how the data may be utilized or disclosed. Any modifications to our privacy policy will be promptly communicated on this privacy policy URL, our forums, and prominently on our website, including the client portal.

SYNSERVERS CAN BE REACHED AT THE FOLLOWING  ADDRESS:


SynServers

No. 19, Emmanuel Onoji Crescent, Dominion Estate, Olokonla, Ajah, Lagos

Or by email at support@synservers.com or you can reach us by telephone at 01 8880 192

Information Collection

When you access websites owned by SynServers, we collect page URL, referral, IP address, timestamp, browser, and operating system information for security, logging, and website analytics purposes. By placing an order, you may provide additional personal information, such as an email address, based on your consent.

Use of Information

SynServers stores information, including email addresses, to communicate with clients regarding orders, billing, invoices, technical support, order history, and service announcements. Payment information, like credit cards, may be used for recurring billing. We collect only the minimum data required to fulfill an order. Personal information, such as IP addresses, may be used to create a fraud profile to assess the acceptance of an order. Information shared for technical support is covered under the technical support Terms of Use available on the client portal.

Security of Personal Information

All connections to SynServers’ order system are encrypted with SSL. While data between end users and the ordering system is encrypted, it’s advised that third parties, like ISPs, may still see accessed URLs. Credit card data is encrypted before storage in an internal database. The client portal is protected by Imperva Incapsula, a cloud-based firewall and security system.

Third-Party Access

SynServers safeguards client personal information. Data may be disclosed under specific circumstances:

  • If required by law through a subpoena or court order.
  • Shared with InterServer employees for tasks like technical support or billing.
  • Domain name registrations may share personal information to register a domain.
  • Trusted third parties essential for business activities, such as processing credit card payments or affiliates.
  • In business transfers like sales or mergers, only the necessary minimum information is shared with third parties.

Use of Cookies

SynServers uses cookies to track sessions on our website, identifying your session and storing information needed to fulfill an order. Cookies also track referral links, aiding in the analysis of third-party pages leading to successful service orders. Third-party services may be used for displaying retargeted advertisements on external websites.

Data Retention

Personal data is retained as long as there is a business need. Payment history and similar information are kept for tax and accounting purposes.

User Control of Personal Information

You have control over your personal information through SynServers’ account portal, accessible at https://ion.synservers.com, specifically in the “Update Contact Information” section. If you encounter any difficulties making changes, please reach out to SynServers support via the contact page.

SynServers respects and fulfills requests to remove personal data, including content information, to the extent permitted by law on its own websites. It’s important to note that this privacy policy applies exclusively to websites owned by SynServers and does not extend to websites not owned by SynServers that may be within SynServers’ network.